✔️ 3000+ Currated Adult Products Available

🫂Purchases are discreetly packaged ensuring your privacy 📦

Welcome to PlayWellGear. By accessing or using our website (the “Site”), purchasing products, or engaging with any PlayWellGear services, you agree to abide by the following Terms & Conditions. Please read them carefully.

1. General Information

PlayWellGear (“we,” “us,” “our”) is operated out of Toronto, Ontario, Canada. These Terms govern your use of our Site and any purchases you make.

If you do not agree to these terms, you must discontinue use of PlayWellGear.

2. Eligibility

You must be 18 years of age or older, or the age of majority in your jurisdiction, to purchase or access adult products. By using this Site, you represent that you meet this requirement.

3. Product Information

We strive to provide accurate product descriptions, specifications, and availability. However, we cannot guarantee:

    • All product details are free from typographical errors
    • Colours or materials appear exactly as displayed
    • Product availability is always up to date

We reserve the right to discontinue or modify products without notice.

4. Orders & Payments

When you place an order, you agree that:

    • All information provided is accurate and complete
    • You are authorized to use the payment method
    • You accept all applicable charges, taxes, duties, and fees

We use secure third-party payment processors and do not store full credit card details.

We reserve the right to refuse or cancel any order for reasons including inventory issues, fraud concerns, or policy violations.

5. Warehouse Fulfillment

PlayWellGear fulfills orders through two main warehouse locations:

    • Our Toronto warehouse, and
    • Our British Columbia warehouse

This means items in an order may ship separately or arrive at different times.

By ordering, you consent to your necessary order details being shared with our warehouse operations and logistics partners solely for the purpose of completing your order.

6. Local Pickup (Toronto Only)

When available, local pickup will be clearly shown during checkout. Pickup:

    • Must be scheduled
    • Requires order confirmation and identification
    • Is non-contact and discreet for customer privacy

Failure to pick up within the specified window may result in cancellation.

7. Shipping & Delivery

Shipping times are estimates only. Delays may occur due to customs, carrier issues, weather, high-volume seasons, or supplier delays.

We are not responsible for:

    • Missed deliveries
    • Lost parcels marked “delivered”
    • Additional customs duties or import fees

More details are available in our Shipping Policy.

8. Returns, Exchanges, and Refunds

Due to the intimate nature of our products, most items are final sale for hygiene and safety reasons.
 A detailed list of eligible and ineligible items is found in our Return & Refund Policy.

9. Privacy

Your privacy is extremely important to us.
 Our Privacy Policy explains how we collect, use, and protect your information.

10. Intellectual Property

All content on PlayWellGear — including text, images, designs, graphics, logos, and videos — is protected by copyright and intellectual property laws. You may not reproduce or use any content without written permission.

11. Prohibited Activities

You agree not to:

    • Use the site for illegal or harmful purposes
    • Attempt to breach security or access customer data
    • Misuse products or provide false information
    • Harass or abuse customer service
    • Violate shipping or customs laws

We may suspend or ban accounts violating these terms.

12. Limitation of Liability

PlayWellGear is not liable for:

    • Misuse or improper handling of products
    • Allergic reactions or sensitivities
    • Shipping delays or carrier errors
    • Losses due to website downtime
    • Damages beyond the cost of the purchased product

Use products only as directed and at your own discretion.

13. Indemnification

You agree to indemnify PlayWellGear and its partners from any claims, damages, or losses resulting from your misuse of the Site or products.

14. Changes to Terms

We may update these Terms at any time. Continued use of the Site indicates acceptance of updates.

15. Contact

For questions regarding these Terms:

📧 helpdesk@playwellgear.com
 📍 Toronto, Ontario, Canada