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Canada shipping: $20 under $100 · $10 from $100–$150 · FREE over $150

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PlayWellGear · Help & information

Shipping Policy

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We ship within Canada and to the United States. Our British Columbia and Toronto hubs fulfill different products. Every product page shows where that item ships from.

One fee for the whole cart

Order from Vancouver, Toronto or both in one cart. Your combined order total determines one standard shipping fee—even if your items arrive in separate parcels. You do not pay a separate standard shipping fee for each hub.

Canada · standard shipping

  • Under $100 — $20
  • $100–$150 — $10
  • Over $150 — free

The applicable fee appears at checkout. You will not get a surprise shipping email after a normal order.

United States · standard shipping

  • Under $200 — $35
  • Over $200 — $25

Canadian free shipping does not apply to U.S. orders. The applicable rate appears at checkout.

British Columbia

Our established west-coast range is professionally packed and dispatched from B.C. These items ship directly to your delivery address.

Toronto pickup and local delivery

Toronto pickup is available for products held locally. Follow the pickup instructions and readiness confirmation for your order.

Trexity delivery is offered in eligible local areas when available. Available options and any local delivery charge are shown at checkout.

Oversized or heavy pieces

A few large or heavy items have shipping priced specifically for that piece. The product page identifies these exceptions to standard parcel rates.

Discreet packaging and your card

Orders leave in plain packaging with no PlayWell Gear branding on the outside. Your card statement and receipt show JFP sales.

Tracking

You get tracking for each parcel when the carrier has it. Mixed carts can mean two tracking numbers on different days.

Addresses

Please double-check your address. We are not responsible for delays or loss when the address is wrong or incomplete. If a parcel comes back because of the address, a reship fee may apply.

Lost or delayed parcels

Once a parcel is with the carrier, timing is an estimate. If something is delayed, marked delivered but missing, or lost, contact the carrier first, then email helpdesk@playwellgear.com with your order number. We will help with the investigation.

Contact

helpdesk@playwellgear.com
Toronto, Ontario, Canada